Not every ache needs an appointment, and not every problem can wait. Our live advisory service lets you describe your symptoms, send a photograph and get an honest answer from a dentist about how urgent it is and what it is likely to cost.

What the treatment involves

You book a short video or phone consultation at a time that suits you. Send us a clear photograph of the tooth or gum beforehand if you can. The dentist will talk through your symptoms, explain the likely cause, tell you what can be managed at home and what needs treatment, and book you in straight away if it is urgent.

What is included

• A video or phone consultation with a qualified dentist
• Review of any photographs you send in advance
• A clear explanation of the likely cause
• Advice on what you can safely manage at home
• Priority booking if the problem needs treating

Step by step

1. Book a consultation slot online or by phone.
2. Send a photograph of the affected tooth or gum if possible.
3. Speak to the dentist at your booked time.
4. You receive a clear recommendation and a rough cost.
5. If treatment is needed, we book it there and then.

Aftercare

You will get a short written summary of the advice you were given, so you are not relying on memory. If we recommended coming in, the summary includes what the appointment will cover. Remote advice has limits — a dentist cannot diagnose everything through a screen, and we will say so plainly when an examination is the only way to be sure.